WhatsApp chatbot and business automation

WhatsApp chatbot and business automation from LucidNova in Mumbai—support, lead follow-ups, notifications, and CRM or ERP connections.

We set up WhatsApp so routine conversations do not wait on a busy inbox—chatbots for common questions, timely notifications, and follow-ups that connect back to your CRM or ERP. People still step in when a conversation needs judgment.

What we deliver

• AI Chatbots — WhatsApp assistants that answer common questions from approved information, then pass the thread to a person when judgment is needed.
• Customer Support — A shared inbox on WhatsApp so support is a process the business can see—not a conversation trapped on one handset.
• Lead Automation — New enquiries captured, qualified, and followed up on a defined path so interest does not go cold in an unread chat.
• WhatsApp Notifications — Order, appointment, or status updates sent on the channel customers already use, tied back to the record in your systems.
• Automated Follow-ups — Timed reminders after a quote, visit, or unanswered message—so follow-up does not depend on someone checking the chat later.
• CRM Integration — WhatsApp conversations and leads written into the CRM you already run, so the next action sits with the record, not the phone.
• ERP Integration — Order, inventory, or account updates that can trigger or confirm a WhatsApp message without someone copying status by hand.

Typical work

• After-hours answers to common customer questions
• Lead qualification and reminder follow-ups
• Order, appointment, or status notifications

What changes

• Faster first response on WhatsApp
• Fewer leads lost to delayed follow-up
• Conversation history that sits with the business, not one handset

Contact LucidNova Technologies · hello@lucidnovatech.com · Mumbai, Maharashtra, India